Our response to COVID-19

Last updated Sunday 28 February 2021

Kia ora koutou

No matter what, our work at Mary Potter Hospice carries on, day and night, week in and week out. Our care is always there, through every crisis and emergency.  At all times the safety and wellbeing of our patients, staff and the community has been at the top of our minds.

In COVID-19 Level 2, we will continue to primarily support our patients in their own home or in their aged care facility. At our Inpatient Unit (IPU) in Newtown we will still limit the amount of face-to-face interactions that our patients and staff have, while providing compassionate care and support.

Our visitor policy in the IPU is that patients can now have two patients at a time. The limit is to maintain physical distancing. Children under 12 can visit by prior arrangement. All visitors will be screened for COVID on admission to the Unit and must stay in the patient’s room.

Many of the new ways of working that we implemented prior lockdown to mitigate the risk of infection to staff and patients will remain, such as:

  • Careful triaging and screening of patients before community visits
  • Appropriate use of personal protective equipment (PPE)
  • Use of tele-health – virtual technology
  • Risk assessments of all patients to identify those that are vulnerable, to ensure they have food, medication and other support
  • Many staff continue to work from home
  • Those who are working from the Inpatient Unit and community bases are practicing physical distancing, additional cleaning of work spaces, and careful hand hygiene

Our Hospice shops can remain open in COVID-19 Level 2.

Thank you so much for your interest in what Mary Potter Hospice is doing at this time and for all the support that you give the Hospice, our patients and our community.

Kia kaha

Brent Alderton
Chief Executive