Our response to COVID-19

Last updated Thursday 14 May 2020

Kia ora koutou

I’m pleased to be able to update you on Mary Potter Hospice’s response to COVID-19 as we are now in Alert Level Two.

We kept going during Levels 4 and 3 and often in very different ways to previously. Our Hospice in Newtown remained open, providing safe and compassionate care for patients. Our community nursing and therapy teams in Wellington, Kāpiti and Porirua were in constant contact with patients, still visiting them when necessary.

No matter what, our work at Mary Potter Hospice carries on, day and night, week in and week out. Our care is always there, through every crisis and emergency.  At all times the safety and wellbeing of our patients, staff and the community has been at the top of our minds.

In COVID-19 Level 2, we will continue to primarily support our patients in their own home or in their aged care facility. In fact, during the six weeks of COVID-19 Levels 4 and 3, we had over 5000 virtual contacts with our patients.

At our Inpatient Unit (IPU) in Newtown we will still limit the amount of face-to-face interactions that our patients and staff have, while providing compassionate care and support.

We are pleased that we can now amend our visitor policy in the IPU and patients can now have two patients at a time. The limit is to maintain physical distancing. Children under 12 can visit by prior arrangement. All visitors will be screened for COVID on admission to the unit and must stay in the patient’s room.

May of the new ways of working that we implemented prior lockdown to mitigate the risk of infection to staff and patients will remain, such as:

  • Careful triaging and screening of patients before community visits
  • Appropriate use of personal protective equipment (PPE)
  • Use of telehealth – virtual technology
  • risk assessments of all patients to identify those that are vulnerable, to ensure they have food, medication and other support
  • Many staff continue to work from home.
  • Those who are working from the Inpatient Unit and community bases are practising physical distancing, additional cleaning of work spaces, and careful hand hygiene

We are delighted that our shops can open in COVID Level 2. There will be some new ways of doing things, but we are very pleased to start up this income source again.  For information, such as opening hours and how to donate goods, please see here.

Thank you so much for your interest in what Mary Potter Hospice is doing at this time and for all the support that you give the Hospice, our patients and our community.

Kia kaha
Brent Alderton
Chief Executive