Education terms and conditions

Education terms and conditions

Contact details, payment and registration, refunds and FAQ

What are the contact details for the Education Administrator?
Email address: or call (04) 381 0169.

Payment and registration

How do I pay?
You can pay online by internet banking. Please use your Eventbrite order number as reference. Attendance may be forfeited if payment has not been received before event.

If I am registered for a course and cannot attend, what do I do?
Contact the Education Administrator to discuss your options. See contact details above.

If I register for a course and do not turn up on the day, can I get refund?
No. As per our refund policy (see below), we require notification seven days prior to the date of the workshop/event to enable you to receive a refund.

Can I transfer my registration over to another person if I am unable to attend?
Yes. Please advise the Education Administrator as soon as possible of the name of the replacement attendee. See contact details above.

Can I transfer my registration over the same course on another date?
This may be possible but needs to be discussed with the Education Administrator at least seven days prior to the event. See contact details above.

What are the bank account details for payment?
ANZ Kilbirnie: 010537-0020909-005. Thank you for your prompt payment.


Refund Policy
If you wish to cancel your attendance at a workshop/course after payment has been received, a refund may be given subject to the following:

For all education payment via Debit/Credit card on Eventbrite:
Notification must be received in writing at least seven days prior to the advertised date of the event. See contact details above. An Eventbrite administration fee of 4% will apply. Refunds will be paid within two weeks following the request directly from Eventbrite. For refund requests less than seven days prior to the advertised date of the event will incur up to $50 administration fee. See contact details above.

For all education invoices paid via direct banking:
Notification must be received in writing at least seven days prior to the advertised date of the event. See contact details above. Up to $50 administration fee will apply. See contact details above. Refunds will be paid by the 20th of the following month


How do I opt out from the Tuia mailing list?
Please email from your registered email account with “Unsubscribe” in the subject line.

Can I park in all Mary Potter Hospice grounds?
No. There is no parking onsite except for patients, patient whānau, staff, and other visitors with disabilities. Plan to arrive early to find parking in the surrounding streets. We suggest you carpool, be dropped off, or use public transport.

Cancellation of events

Reservation of our right to cancel
As our workshops are experiential and practice-based, we require a minimum of 8 participants to make the training event viable. We reserve the right to postpone, reschedule or cancel an event when there are less than EIGHT registrations received 10 days prior to the training event. Fully registered participants will be kept informed.

Cancellation or postponement due to Covid-19
We are following Covid-19 Guidelines for Charity Services and therefore if an event is postponed due to Covid-19 restrictions we will offer you a place on the rescheduled date (when/if this becomes available) or cancellation with a full refund.