Information for visitors

Last updated 2 December 2021

As of 11.59pm tonight, we will move to Covid Framework Level Orange. In Level Orange Mary Potter Hospice remains open and continues to support our patients with care and compassion.

If you want to visit a patient in the Inpatient Unit in Newtown, it is strongly recommended that you phone first. Our visiting policy considers many covid- and patient-related factors. All visitors will need to be Covid screened. Please call us on 04 801 0006 (24 hours).

Our team of healthcare professionals work with patients, their families, whānau and carers in their own homes, in our Inpatient Unit in Newtown and in resthomes. These teams includes nurses, doctors, health care assistants, therapists and cultural liaison. However, during the Covid-19 pandemic and various Covid Framework Levels the way we deliver care may change to ensure we look after the safety of our patients, their families, our own staff and our wider community. For example, we may use telehealth to assess and meet with patients and whānau, we might connect by telephone or we might do home visits.

Mary Potter is committed to ensuring all steps are taken to protect the health and wellbeing of our patients, whānau, carers and staff during the Covid pandemic. We will work in line with national guidance and mandates, and we appreciate and are grateful for your cooperation and assistance with measures that are in place to protect everyone.

While this situation is challenging for us all, we remain grateful for the support we continue to receive from our communities. We will continue to be there for you.

For more COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453 or visit the Ministry of Health’s website. For information and resources specifically for Māori, please visit Te Rōpū Whakakaupapa Urutā’s website.

Thank you for your understanding.