Tā mātou manaakiOur care

Visiting the Inpatient Unit

Family, whānau, friends and pets are very welcome to visit our Inpatient Unit

Your family, whānau, friends and pets are very welcome to visit our Inpatient Unit.

Page last updated Thursday 7 April 2022. Restrictions apply to visiting a patient in the Inpatient Unit in Newtown.

We strongly recommended that you phone first.  Our visiting policy considers many Covid- and patient-related factors to ensure the safety of patients, whānau and staff.  Please call us on 04 801 0006 (24 hours).

Only two named visitors may visit a patient during their stay, unless an exception has been agreed with the IPU staff. This will be clearly discussed and communicated with each patient and their families/whānau before admission to the IPU.

Visiting hours are 8am–8pm, unless by prior arrangement.

Find more information about what to expect when you arrive, and during your visit to the Inpatient Unit in Level Orange here.

Facilities at the Inpatient Unit

Tea and coffee making facilities and limited facilities for storing and heating food are available in the Tarata Room (Family Lounge) kitchenette. There is a Wharekai (Café) where you can order meals or snacks for visitors. Patient meals are provided free-of-charge.

We have a range of toys, DVDs and games in the Tarata Room (Family Lounge) for young visitors. For the safety of your children and the privacy and comfort of our patients, please ensure your children are supervised at all times.

The Āio (Chapel) is a place for quiet reflection, contemplation or prayer, whatever your spiritual beliefs. We encourage patients, family, whānau to use it whenever they feel the need.

Parking and transport

Parking is available, but is limited at the Inpatient Unit, especially between 8.30am and 3.30pm. We recommend you use public transport, or take a taxi or Uber.

The closest bus stop is at Wellington Hospital. For bus routes and timetables you can phone Metlink on 0800 801 700 or use the journey planner. There is a paid car park at Wellington Hospital which is a five minute walk away from the Hospice. Find more information about parking rates and hours here.