With you in the community

Our Hospice care is available to everyone who needs it in the Wellington region, free of charge.

People from many cultures are supported by the Hospice and we are very conscious, in our planning and practice, to be aware of the differing beliefs and customs that are so important to the patient and their extended families. We practice ‘aroha-ki-te-tangata’ – respect, empathy and regard for others.

The Hospice philosophy is to care for the whole person, not just their physical needs but also their emotional, spiritual and social needs.

Each patient is like a star guiding the Hospice and its work. And our patients are with us, in our memories and hearts, like the stars in the sky, when their journey ends.

Māori and Pasifika communities

At Mary Potter Hospice our special relationship with Māori, and the care Māori prefer is really important.  We have a team who liaise with Māori and Pasifika communities and also have nurses and healthcare workers from many cultures.  We know warm and familiar faces are good for people in our care.

Manaakitangata – Ensuring Māori are comfortable

Our staff receive regular cultural safety education and marae experiences where they learn about tikanga (customs/values), kaupapa (principles) and wairuatanga (spirituality).  We have good community networks and close connections to Rongoā Māori (traditional healing) practitioners and Māori health providers.  We also provide education to whānau at home supporting a loved one.

We educate other health practitioners on caring for Māori.  We participate in national programmes and research specifically relating to Māori and palliative care.

The Hospice is supported by Te Pou Tautoko, a group that provides cultural support and advice.  The group has kaumātua and members from Ora Toa Health, Ngāti Toa iwi, Maraeroa Health and the Hospice’s Executive team.  We are also part of a Pasifika Advisory Group with similar community and health experts who help to guide our services.

We are here to coordinate, provide services and support to help whānau care for their loved ones in the way they want to, where they want to.

Spiritual care

Spiritual care can help with the questions asked by many patients and their families or whānau. It acknowledges and nurtures the uniqueness of each person and recognises that, by being human, everyone has a spiritual dimension. Religion is one aspect of spirituality – other forms might include a love of nature, music, or family – anything that helps people make sense of their lives.

Our Spiritual Carers can provide a listening ear. Many people choose to seek support from their own counsellors, and others don’t want any input at all. We entirely respect these choices.